Frequently asked questions
SHIPPING
Pick ups and deliveries are generally made between 8 am and 5 pm.
You may obtain details of your shipment in real-time by signing into your account from the CLIENT PORTAL or by clicking on TRACK A SHIPMENT.
The details of your order can by obtained by signing in to your account from the CLIENT PORTAL or by clicking on TRACK A SHIPMENT.
You may view transit times by destination from the CLIENT PORTAL, in the TRANSIT TIME section.
Having over 23 terminals, the scope of our network constitutes one of Groupe Morneau's greatest strengths. To find out more regarding the details of the areas that we cover, please contact our Sales Department.
Our terminals are open for shipment pick up or delivery between 9 am and 12 pm and 1 pm and 3 pm, Monday through Friday, excluding holidays.
PICKUP
You may make or modify a request for pick up by signing into your account from the CLIENT PORTAL in the SCHEDULE A PICK UP section.
To modify a request for pick up that has already been made, please contact customer service at 1-844-884-2727.
From the CLIENT PORTAL, when scheduling a pick up, a confirmation will appear on the screen indicating that we have received your order. You will then receive a bill of lading by email in the following minutes.
Details regarding your pick up may be obtained by signing into your account from the CLIENT PORTAL. You may obtain real-time delivery details by signing into your account from the CLIENT PORTAL or by clicking on SCHEDULE A PICK UP.
Pick ups and deliveries are generally made between 8 am and 5 pm.
Our terminals are open for shipment pick up or delivery between 9 am and 12 pm and 1 pm and 3 pm, Monday through Friday, excluding holidays.
DOCUMENTATION
You may obtain your proof of delivery by signing into your account from the CLIENT PORTAL. You can also receive your proofs of delivery automatically by registering for this service with CUSTOMER SERVICE.
When making a pick up request from the CLIENT PORTAL, you will automatically receive your bill of lading by email within the next few minutes.
RATES AND BILLING
You may obtain a rate estimation for your shipment by clicking on ESTIMATE TIME AND COST by signing into your account from the CLIENT PORTAL.
You may obtain a rate estimation for your shipment by clicking on ESTIMATE TIME AND COST by signing into your account from the CLIENT PORTAL.
All invoice details may be found in your CLIENT PORTAL. If you don't find the answer to your question, we invite you to contact CUSTOMER SERVICE, who will put you in contact with the appropriate person.
Yes, it is possible that you have not received your "BOL/Bill of lading" if you are not registered for the automatic reception of bill of lading. To do so, please contact CUSTOMER SERVICE.
VARIA
Groupe Morneau provides placards according to your needs. To find out more about rates associated with this service, please consult your tariff agreement which can be accessed through the CLIENT PORTAL. If you don't already have an account with us, please contact our sales department who will assist you in creating one.
If you don't already have an account with us, please contact our sales department who will assist you in the creation thereof.